Frequently Asked Questions

You've got questions? We've got answers!

  • How do I get my passes?

    There are 2 versions of the pass available. The 1st is a printable version that will come in your confirmation email. The 2nd is the mobile version which you can access by going to www.pogopass.com/m on your mobile device and click "My Pogo Pass". Enter your information, and you will have access to all your passes that were purchased with that info. The mobile pass can be scanned directly from your phone by the venue.

  • How do I reserve my tickets to a sporting event?

    Simply click on the venue you would like to reserve tickets for and you will find a link that says "Reserve your tickets Now". The required number to reserve your ticket is the 10 digit number located below the bar code of your pass. Tickets will be at "Will Call" the day of event. Registration opens 2 weeks prior to game day. ALL TICKETS MUST BE RESERVED AT LEAST ONE DAY IN ADVANCE.

  • After reserving tickets to a game, how do I get my tickets?

    Simply present your Pogo Pass at the will call window of the event you registered for and you will receive your tickets. Must be same day as scheduled event.

  • How do I redeem my a voucher or promo code to receive my Pogo Pass?

    Go www.pogopass.com and look for the section to enter your code. Once here, enter your code and complete the "Buy Now" process. If you already purchased your pass somewhere else and have a voucher #, the funds will be applied during the buying process.

  • What if all my passes don't show up under "My Pogo Pass"?

    Passes are displayed under "My Pogo Pass" based on the billing info. If the passes in the family all have different billing info, they will be displayed seperatly. If you feel like you are missing a pass that should be displayed, their info may have been inputed incorrectly. Please check your confirmation and contact us for any changes that need to be made.

  • Where can I purchase the Pogo Pass?

    The Pogo Pass is ordered and securely processed online through this website, and then emailed to you or displayed on your mobile device if you choose to go mobile.

  • How long is the Pogo Pass active?

    The Pass is good for 12 Months from the date of purchase or redemption on www.pogopass.com. If some venues are out of season when you purchase, they will be available to you the following season until your pass expires.

  • Will the current Venues always be available on the Pogo Pass?

    We anticipate that the current Venues will remain on the Pogo Pass. However, the participating Venues are always subject to change. New venues are also added and current pass holders are grandfathered in.

  • When is the Pogo Pass Card effective?

    Immediately. You can print out the passes from your confirmation email or go mobile by going to www.pogopass.com and click "My Pogo Pass".

  • Is the Pogo Pass transferable?

    No. Each pass comes with the owner's name and individualized bar code that can only be used by the pass owner.

  • How do I use the Pogo Pass?

    Simply present your Pogo Pass Card or smartphone version at the designated gate entrance or will call ticket counter of a participating venue location, and your pass will be scanned and admitted for a complimentary General Admission. Most sporting events require you reserve your tickets online at www.pogopass.com prior to event.

  • I have young children, do they also need a Pogo Pass?

    Children ages 3 and up are required to present a Pogo Pass at all Venues for access. Some venues may require a fee at the door for children under 3. Please check specific venue pages for details.

  • What is the minimum age requirement to Purchase a Pogo Pass Card?

    You must be 18 years of age or older and have a valid Credit Card to purchase. Attention Parents: please purchase for your children.

  • How do I gain admission to the various venues after buying my Pogo Pass?

    Your Pogo Pass card is your pass to enter any of the Entertainment venues. Simply present your Pogo Pass card or mobile device at the designated gate entrance or will call ticket counter to be scanned and gain general admission.

  • Will any new Venues be added?

    Yes. We are always looking at adding additional Venues to the Pogo Pass. When done, existing pass holders are automatically included.

  • What if I lose my Pogo Pass?

    We can email you a printable version if you do not have it in your confirmation email or you can access on your mobile device by going to www.pogopass.com/m and clicking "My Pogo Pass".

  • Is my information secure when I use your website?

    Yes, your information including your credit card transactional information is all secure. We have a PCI compliance certification which ensures that your information is safeguarded and kept confidential.

  • Are you limiting the number of passes you will sell in Phoenix?

    Yes, there are a limited number of passes. Once they are sold out the Pass will no longer be available until renewel time the following year.

  • How can I contact Pogo Pass?

    Please email us at support@pogopass.com or call 855-888-7646. We will do our best to handle your questions and concerns as quickly as possible.